Role: Selling Partner Support, Work from Home
Location: Work from Home
Job Description:
- The seller support associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication
- Provides prompt and efficient service to amazon sellers and merchants including the appropriate escalation of seller's issues
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
- Demonstrates excellent time management skills and the ability to work independently while using departmental resources, policies and procedures
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
- Liaise with other departments such as customer service, Merchant investigations or payments teams as required to resolve seller's issues and questions
Education Required:
Bachelor degree in any discipline with 0-10 years of experience.
Skills:
- Excellent written and verbal communication in English
- Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement
- Weekly off: Rotational two consecutive day off (it is a 5 day working week with 2 consecutive days off)
- Candidates willing to work on phone or chat & emails (concurrent blended profile)
- During the first four months (Training & Transition) no unplanned leaves are allowed
- Ability to use a desktop or laptop and familiarity with internet browsers, Windows OS, Microsoft Outlook and MS Office
- Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)
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